Warranty & Deadlines

All BERG products are of excellent quality. For years of carefree play and sports enjoyment with your trampoline, Berg offers you up to ten years warranty on the frame and up to five years warranty on attachments (depending on model and design - here is an overview). Wear parts such as rubber straps are excluded from this. The manufacturer's warranty period on the frame can be extended free of charge to up to thirteen years if you register your trampoline online with Berg within one month of purchase: https://www.bergtoys.com/de/registration.

For warranty claims, please always contact the point of sale where you purchased your product. This is responsible for the warranty and warranty processing in a warranty case and is obliged to do so.

Important note: We are not the manufacturer BERG, we sell their products as a reseller.

If there is a legitimate defect, a complete warranty claim must be submitted by email to info [at] trampolinstore [dot] ch. This must contain the following:

• Copy of the original proof of purchase or receipt
• Description and course of the damage
• Picture of the entire trampoline
• Detailed pictures of the damage
• Article number (Art.No.) and Batch number (B/N) of the defective product

Please click here for instructions on how to read the Article number (Art.No.) and Batch number (B/N) of your trampoline. Without the above information, we cannot process warranty claims or forward them to the manufacturer.

Please do not send in any material to us before we have asked you to do so. There is no right to replacement material during the processing time, immediate availability of spare parts cannot be guaranteed.

Please note that are excluded from the manufacturer's warranty:

• Damage caused by improper use, misuse, overloading or external force.
• Defects that are not reported immediately upon knowledge
• Products that have been modified in any way after purchase
• Products that have not been assembled and used in accordance with the assembly and user manuals
• Products that are used for commercial purposes
• Wear parts like elastic bands, cover caps, etc.